By accessing this application, you hereby consent to the collection, receipt, possession, storage, dealing and handling of your information as per this Privacy Policy.

PRIVACY POLICY

Hatsun Agro Product Limited (hereinafter referred to as “HAP”, “we”, “ us” and “our” ) are fully committed to respect your privacy and shall ensure that your personal information is safe with us.

This privacy policy is in relation to your use of software application HAP Service Ticket , which is a software used in mobile application is a ticketing application to raise a ticket against asset complaints and take necessary action on it.

HAP is fully committed in protecting your privacy and has taken all necessary and reasonable measures to protect your information and handle the same in a safe and responsible manner in accordance with the terms and conditions of privacy policy set out herein below:

COLLECTION OF INFORMATION

Information you provide to us: For accessing the application and communicating through this mobile application, you may be required to provide the following information or such other information that is required for effective service including your name, e-mail id, photo, location, Device ID for use of this application. Users shall place only authentic data in the application and shall review their information for any inaccurate or deficient data. HAP may not be able to provide services if you choose not to provide the requisite information.

The said mobile application is stored in Google Play store and all the data collected thereby from use of this application is stored in cloud servers provided by Amazon Web Services. Hence, security of this server and HAP Service Ticket software application solely rest on security infrastructure provided by . HAP believes that the said security practices are up to the globally accepted standards and in compliance with various laws of the different countries. However, HAP does not give any warranty or assurance in relation to the services offered by such third parties companies giving server/ hardware infrastructure.

Automatic Information: Our servers may automatically record information of certain kind. Such information includes mobile network information, type of mobile device, mobile’s unique device ID, mobile operating system, platforms, location of your device etc.

Cookies: HAP may store some information placing cookies on your device. Cookies are pieces of information that an application transfers to the hard drive of a user's computer/ devices for record-keeping purposes. This information facilitates your use of mobile application and ensures that you do not need to re-enter your details every time you visit it. You can erase this information if you want to. Erasing such information may limit the range of features available to the user visitor. HAP also uses such information to provide users a personalized experience on the application. HAP may utilize such Information to verify that users meets the criteria required to process their requests.

USE AND SHARE OF INFORMATION

How the Information is used: At no time will HAP sell your personally identifiable data without your permission unless set forth in this Privacy Policy. The information HAP receives about you or from you may be used or shared by HAP with our corporate affiliates, dealers, agents, vendors and other third parties.

Access to your personal information collected : HAP does not share, sell, trade or rent your personal information to third parties for unknown reasons. HAP safeguards your e-mail addresses. HAP does not sell the email addresses provided by you and it uses them only to provide services through the application in accordance with this policy. HAP may retains complete anonymity in all analytic to third parties. None of the personally sensitive information is used, except in a limited set of circumstances that if it required to do so by law or in connection with any legal proceedings or prospective legal proceedings, and in order to establish, exercise or defend its legal rights.

When the Information collected is used: HAP collects and uses your information on receipt of consent from you to provide you better Services and also in the administration of our business. HAP may use your personal information to administer this service, to provide better customer service; personalize HAP’s services for You; enable your access to and use of HAP’s Services; publish information about you on HAP’s mobile application or other materials; to keep you informed or update you on business of HAP; send you statements and invoices; collect payments from you; send you communications; to send you mails or contact you for various customer satisfaction surveys, market research, promotional activities or in connection with certain transactions; make communications necessary to notify you regarding various security, privacy, and administrative issues; to respond to your queries; send you information that may be of interest to you, share this information with products and services made available through HAP; to respond to any of your legitimate claim, or to address you our reasonable belief, that you are violating the rights of any third party or any of the agreements or policies that govern your use of HAP service; conduct research and perform analysis in order to measure, maintain, protect, develop and improve our services.

Operations in Multiple Countries: HAP Services has operations in multiple countries, and HAP may need to transfer your information to our servers based on other countries. However, this Privacy Policy is applicable to all such information transferred between any of the countries in which HAP or server provider operates or servers are located. You agree to such cross-border transfers of your personal information subject to the right of privacy.

Third Parties Access to the information: HAP is committed in protecting the privacy and security of your information. HAP shall not sell or lend your personal information to third parties. We may enter into strategic marketing alliances or partnerships with third parties who may be given access to personal information including your name, address, telephone number and e-mail address, etc. for the purpose of providing you information regarding products and services that we think will be of interest to you. In connection with strategic marketing alliances or partnerships, we will retain all ownership rights to the information, and we will not share information regarding your personal financial data.

HAP shall take all steps to ensure that the information available in the mobile application is accurate and authentic. However, HAP is not liable for the authenticity of any information uploaded by the Users. The liability of such information shall vest completely with the User who has uploaded such information.

Links : HAP may contain links to third party websites. Such other sites may use information about your visit to this Website. HAP’s Privacy Policy does not apply to practices of such sites that it does not own or control or to people it does not employ. Therefore, HAP is not responsible for the privacy practices or the accuracy or the integrity of the content included on such third party websites. HAP encourages you to read such third parties privacy policies.

Our commitment to data security

HAP recognizes that your privacy is important to you, and therefore HAP endeavors to keep your personal information confidential. HAP will take reasonable technical and organizational precautions to prevent the loss, misuse or alteration of your personal information to any third Parties. Our server provider has assured complete security; and despite so, there are possibilities of data breach. At the same time assuring our best effort to protect data, HAP does not represent, warrant, or guarantee that your personal information will be protected against unauthorized access, loss, misuse, or alterations, and do not accept any liability for the security of the personal information submitted to HAP nor for your or third parties' use or misuse of personal information. Hap will take all reasonable steps for protecting data .

Security Standards

HAP safeguards your privacy using known security standards and procedures and complies with applicable privacy laws. Our mobile application combines industry-approved physical, electronic and procedural safeguards to ensure that your information is well protected though it's life-cycle in our infrastructure.

Changes to the privacy policy

HAP reserves the right to modify this Policy. If HAP decides to change our Privacy Policy, such changes will be posted on the application so that you are always aware of the latest amendments in this Privacy Policy.

About this privacy policy

If you choose to use our mobile application, any dispute over privacy is subject to this privacy policy and Terms of Use. The terms of this privacy policy do not govern personal information furnished through any means other than HAP.

If you have any grievances about this privacy policy or HAP’s treatment of your personal information, please write to privacy grievance officer of HAP by email to servicetickets@hap.in

This privacy policy is governed by the laws of India. Our privacy compliance are according to Indian law. If you have any specific questions relating to our privacy practices please write to us in advance before sharing any personal information.

All disputes between HAP and you in this regard are subject to exclusive jurisdiction of Chennai courts.